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Q. When will my order be delivered?

A. Pasha delivers orders within 3-5 working days across Pakistan.

Q. How much are the delivery charges?

A. Pasha offers free shipping on all orders.

Q. How do I track delivery of my order?

A. Once you have placed an order, you will be sent a text message with a tracking ID by the customer service department.

Q. Can my order be delivered to a different address?

A. If you want your order to be delivered to a different address you may add that address to your order or if you wish to change the address then you may call the customer care department at 0301-8480880 or 042-36284888. Please note that we are unable to change a delivery address once the order has been dispatched.

Q. Will a signature be required to receive my order?

A. A signature may be required on receipt of the parcel. If no person is available at your address to take the delivery of the parcel,the carrier will make 2 more attempts to deliver the parcel.Please note that we are unable to change a delivery address once the order has been dispatched.

The information contained in this website is for general information purposes only. The information is provided by Shajarpak pvt Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Shajarpak pvt Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsements of the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Shajarpak pvt Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Q. Where can I purchase a Pasha product from?

A. Pasha products may be purchased exclusively from our flagship stores, the website or any one of our authorized dealers. Follow the link to get exact locations for our retail outlets and authorized dealers.

Q. Why can’t I find a particular item on the website?

A. Items that are out of stock will be unavailable on the website. If you want to inquire about a particular item, you may contact our customer service department at 0301-8480880 or 042- 36284888.

Q. How may I receive a sample of your product?

A. You are welcome to visit your nearest Pasha outlet to view the products directly. Follow the Store Locator to get exact locations for our retail outlets and authorized dealers.

Q. Where are the official Pasha outlets?

A. Please follow the Store Locator to get exact locations of Pasha Flagship stores.

Q. How can I tell if a product is genuine?

A. The only way to guarantee the authenticity of a Pasha product is to purchase it through Pasha’s official website or Pasha’s flagship stores, as well as our authorized dealers.

Q. How can I report a counterfeit product that I received?

A. If you have a counterfeit Pasha product, you may send us a picture of it or get in touch with our customer service department at 0301-8480880 or 042-36284888 to report it.

Q. How can one become an authorized dealer for Pasha?

A. If you wish to become an authorized dealer for Pasha you may contact us at 042-36284888 and you will be guided by an official Pasha representative on the process.

Q. Who is eligible to become a Pasha authorized dealer?

A. You may contact us at 042-36284888 to get information regarding dealership.

Q. Who are the authorized dealers of Pasha?

A. Please follow the Store Locator to get information about the authorized Pasha dealers.

Q. Will my order be delivered in a Pasha box?

A. Each suit will be delivered in its unique Pasha packaging.

Q. Do you sell your Pasha boxes?

A. Pasha does not sell its packaging separately.

Q. How do I determine my size while buying a product from the ready to wear collection?

A. You can determine your size by following this link to view our size guide. We can give a link to the size guide here.

Q. Is there a service to get my Pasha suit stitched?

A. Pasha provides an exclusive tailoring service that you can avail to get your suit stitched. Please get in touch with our customer service department at 0301-8480880 or 042-36284888 for further information.

Q. What are the charges for getting a Pasha suit stitched?

A. Please contact us at 0301-8480880 or 042-36284888 to get this information.

Q. How long does it take for a suit to get stitched?

A. It will take 10- 15 working days for your Pasha suit to get stitched.

Q. Can I get my suits stitched from Pasha’s stitching service?

A. Pasha’s tailoring service is only applicable to Pasha products.

Q. Is there a service where someone can take my measurements?

A. You may visit your nearest Pasha flagship store to have your measurements taken. Please follow the Store Locator to locate our flagship store closest to you.

Q. How accurate is the color display on the site?

A. The digital display on the site as well as unique screen resolution might cause a slight colour variance and hence products cannot be returned or exchanged due to this reason.

Q. How can I order a Pasha product online?

A. Browse through our site and select the products you like. Add them to the cart and select checkout. At checkout you may log in to your unique Pasha account or you may checkout as a guest. Then you will be required to fill in your details. Once you have filled in your details, select free shipping and payment method. Your order will be completed.

Q. How may I get assistance with my online order?

A. You have the option to chat live with our sales consultants while on the website by pressing the chat icon at the bottom.

Q. How do I change my information on my order after it has been placed?

A. Once you have placed your order, you will be contacted by our customer service department, and you may ask them to make any changes for you or you may call the customer service department at 0301-8480880 or 042-36284888.

Q. I have finalized my order and have still not received a notification, is my order being processed?

A. After order finalization, you will receive an email, SMS and call by our customer service department to confirm your order. If you have not received any notification, you may contact us at 0301-8480880 or 042-36284888.

Q. How do I pay for my order?

A. You may select Cash on delivery if you want to pay in cash or you may choose to pay with your credit card. For credit card payment you will need to enter your card details.

Q. Which means of payment are accepted by Pasha?

A. Pasha accepts cash and credit card payments.

Q. Is Jazz Cash an official payment gateway as well?

A. Yes Jazz Cash is an official payment gateway.

Q. How do I make a bank transfer?

A. You may contact the customer service department at 0301-8480880 or 042-36284888 to get details for a bank transfer.

Q. Do you accept international credit cards?

A. International credit cards are accepted for a Pasha purchase.

Q. Is my payment secure?

A. All payment gateways are secure.

Q. How can I gift a Pasha product to someone online?

A. You may select a gift for someone and deliver it to their address. You may contact the customer care department at 0301-8480880 or 042-36284888 and ask them to generate a gift receipt for that order.

Q. Is there an option to get my order gift wrapped?

A. Pasha has its unique packaging for all its luxury products, we can however add a gift card with the order if you let us know in advance.

Q. Which products are better to be given as a gift?

A. Please follow the link to know about Pasha’s recommended products that can be given as gifts.

Q. Will my gift order include an invoice where price of the item is not shown?

A. The order will be delivered with a gift receipt which will have zero as the amount.

Q. If I give a gift to someone can they exchange it for something else?

A. Yes, they may contact the customer care department at 0301-8480880 or 042-36284888 to get the gift exchanged or they may take it to an official Pasha store and get it exchanged after a quality check.

Q. Can I include a personalized message with the order?

A. You may request the customer care department to add a customized message with the order.

Q. How do I create an account on the Pasha website?

A. To create an account on the Pasha website, you will be required to fill in your details on the website.

Q. Is it necessary to create an account to place an order?

A. You may order with your Pasha account or as a guest as well.

Q. Can I view my order history through my account?

A. Yes you may view your order history through your Pasha account.

Q. Can I trace my order through my account?

A. Once you confirm your order a message will be sent with the tracking id to you by the customer service department.

Q. What is the refund and exchange policy?

Pasha is not responsible for any variance in colour or texture that might occur due to digital display on computers, phones,tablets ,etc.Therefore products cannot be returned or exchanged for this particular reason.

We will not be able to fulfill any return or exchange requests in some cases,including the following:

The Product is not in its original form ie(tags,labels,packing or accessories are missing) Product is defected because of use. The time allowed for exchange/return has expired.

No product/Item ordered online can be exchanged at any authorized Pasha Retail/Distributer outlet. In case you want to exchange your item because of a defect ,you may contact our customer service department by emailing us images of the defected product at info @pashafabrics.com or calling us at +92 0301-8480880 within 3 days of purchase.

After our team reviews the product and approves your request, you will be offered an exchange equal to the price of the returned product.

Refunds will, in most cases, be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow up to 14 days for the processing of any return. In case of credit cards, it can take two billing cycles before the credit is shown on your credit card statement.

Q. Can I get an item that was purchased online exchanged at the Pasha flagship store?

A. You may exchange your product at an official Pasha store.

Q. Is it possible to get a refund?

A. Pasha does not offer any refunds on purchased items, but you may get the product exchanged.

The information contained in this website is for general information purposes only. The information is provided by Shajarpak pvt Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.